Shipping & Returns
Pacific Solution is dedicated to providing quality products in a timely manner.
Which is why we do our very best to process your orders the same or next business day.
Since our shipping carriers don't pick up on weekends and holidays orders placed after 5PM PST Friday through Sunday and holidays will NOT be processed until the next business day.
Unless otherwise stated, customers are responsible for all return shipping costs. Upon receipt of merchandise it is the customer's responsibility to notify the shipping carrier of any and all damages to items and/or boxes that have incurred during transit before signing for any packages. Pacific Solution Marketing, Inc. will not be responsible for any damages incurred during transit. Defective items must be returned in original packaging and must include all parts and accessories. Misuse of items will not be considered defective and will be discarded upon return. LTL shortages must be noted on the Bill of Lading. If shortage is not noted Pacific Solution Marketing, Inc. will not honor the claim. All shortages must be reported within 2 business days after merchandise is received, otherwise the order will be considered fulfilled.
Expedited shipping is available at an additional cost.
Shipping Cost Invoiced Later
An additional temporary shipping fee will be collected, until accurate shipping cost is calculated.
The chart below reflects the rates.
A tracking number will be provided once your order has shipped from our warehouse.
If you have any further shipping questions or concerns, please feel free to contact us at firstname.lastname@example.org.
If your order cannot be delivered due to an incorrect address provided at the time of checkout or if the package is subsequently lost, stolen or returned to us you will be responsible for the cost to resend the order even if the original order qualifies for free shipping.
If your order is lost or stolen in transit or there are delivery delays please get in touch with your local post office, USPS.com, UPS, or FedEx to file a claim. Once your order has left our warehouse and is in the hands of the shipping carrier, we have no control over delivery delays caused by the carrier.
PLEASE CONTACT THE CARRIER.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All returns must be approved. Please contact us to get RMA number.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: 1220 E Belmont St, Ontario, CA 91761.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
An extra Restocking Fee will be charged.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15-30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.